FAQ

Shanyang Accelerator provides comprehensive router configuration tutorials, supporting popular firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Typical configuration steps include: 1) log into the router management interface; 2) navigate to the acceleration client settings; 3) import the configuration file provided by Shanyang Accelerator; 4) enter your Shanyang Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without needing to install the client on each device.

Yes, Shanyang Accelerator is specially optimized for streaming performance. Our high-speed nodes can smoothly play 4K Ultra HD video content. Shanyang Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Shanyang Accelerator does not encourage users to violate the terms of service of any streaming platform.

Thanks to the efficient design of the WireGuard protocol, Shanyang Accelerator has minimal impact on internet speed. In most cases, the speed loss does not exceed 5-10% of your original bandwidth. In some cases, if your ISP throttles specific traffic (like video streaming or P2P), using Shanyang Accelerator might actually improve speed because the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.

Yes, the Lightning Version of Shanyang Accelerator supports up to 6 simultaneous device connections, while the Flagship Version supports up to 10 devices. This means you can use the accelerator protection on your phone, computer, tablet, smart TV, and more all at once without any additional costs. For protecting more devices, it is recommended to configure Shanyang Accelerator on your router to protect all family devices with a single setup.

Public WiFi is a high-risk environment for data theft. Once connected to Shanyang Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data even if they attempt a man-in-the-middle attack or sniffing. Shanyang Accelerator also provides an automatic connection feature: when it detects an unsecured WiFi network, it will start the accelerator protection automatically.

Yes, Shanyang Accelerator's no-logs policy has been independently audited by the globally recognized security firm Cure53. The audit team conducted a thorough review of Shanyang Accelerator's server infrastructure, codebase, and operational procedures, confirming that Shanyang Accelerator does not log any data that can identify users. The complete audit report is publicly available on the Shanyang Accelerator website.

Yes, Shanyang Accelerator offers a native Linux command-line client that supports Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, and other popular distributions. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and Kill Switch.

Yes, the Flagship Version of Shanyang Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned exclusively for your use and will not be shared with other users.

Shanyang Accelerator features comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC interfaces; and IPv6 leak protection safeguards IPv6 traffic. You can assess your protection status at any time through the built-in leak testing tool in the Shanyang Accelerator client or by visiting third-party detection websites.

Shanyang Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, Shanyang Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Shanyang Accelerator advocates for responsible use of accelerators and compliance with local laws.

Shanyang Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment provides additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.

Shanyang Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, Shanyang Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (without affecting other applications). They are particularly useful for scenarios requiring quick IP location changes, such as cross-border shopping and price comparison. The browser extensions also include WebRTC leak protection and ad-blocking features.

Shanyang Accelerator provides multiple customer support channels: 1) 24/7 online chat—visit the Shanyang Accelerator website to chat live with support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team offers bilingual service in Chinese and English.

Shanyang Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious site protection. This feature operates at the DNS level, maintaining a domain blacklist with over 1 million rules, blocking the loading of ad trackers, malicious domains, and phishing sites right at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.